Shipping and Returns

SHIPPING & RETURN POLICY

We want to make sure you love your Enhanced Australasia products as much as we do. That’s why we have a simple returns policy, to make sure if you aren’t satisfied with your product, you can return it.

No Questions Asked Refund

You can return any unopened product for a full refund (minus the standard cost of shipping the original order to you of $9.95) within 60 days of purchase.

30 Day Return Policy:

If you just can’t stomach the flavour or have had an adverse reaction to one of the products below, then you are welcome to return it to us (at your cost) for a store credit (minus the original shipping cost), within 30 days of purchase.

Please note:

By sending back items to us, you do so at your own risk. We will not be liable if your item is lost or damaged during transit upon its return to us.

Before a Refund or Exchange can be issued, Photos of the Item / Items must be provided before they are shipped back to us.

Shipping Costs:

Shipping is free for Australia & New Zealand for orders over $150 AUD, otherwise, it's a $9.95 AUD flat rate.

How Do I Track My Order?

You'll receive an email with tracking link immediately, however, the link will only activate when your order clears customs with AusPost - usually 2-5 days after your order is placed.

Where Do You Ship From?

All Australian & New Zealand orders are shipped from our international warehouse in Hong Kong. Click here to read why we do this

Processing Times

The approximate timelines are as follows:
– All orders are dispatched within 24-48 hours (excluding weekends and holidays)
– Orders arrive in Australia after another 24 hours
– Processing by AusPost takes 1-2 days
– Final mile delivery is approx. 2-5 days depending on where you live

 

Shipping Times

COUNTRY SHIPPING TIME
AUSTRALIA 5-10 DAYS
NEW ZEALAND 5-10 DAYS
SINGAPORE 5-10 DAYS

 

*TRACKING: All items are sent via tracked, registered post (AusPost for Australia, DHL for rest of world)
**RETURNS: Enhanced Australasia will reimburse shipping cost of up to $9.95 AUD for returns outside of Australia

 

Damaged or Incorrect Products:

 

If we have stuffed up, or the shipping carrier has broken something contact us immediately to organise a replacement, photos will need to be provided.

For any orders that claim to have missing products, we will conduct a full investigation. If we are found to be liable you will be sent replacement products. Please note that no refunds will be given.

Samples or Free Gifts with Purchase:

 

samples and/or gifts with purchase cannot be exchanged or refunded.

Discount/Coupon Code Usage:

 

Please note that if you have a discount/coupon code it must be used at the time of purchase, refunds will not be issued after the purchase has been made.

FAQs

Great question! We’re committed to being completely transparent with our customers. The key reason for shipping from Hong Kong lies in recent regulatory changes by Australia’s Therapeutic Goods Administration (TGA). They’ve reclassified sports supplements in pill, capsule, or tablet form from “Formulated Supplementary Sports Foods” to “Therapeutic Products.”

This reclassification means that local Australian businesses, including ours, cannot legally sell these types of supplements to Australian consumers without listing them in the Australian Register of Therapeutic Goods (ARTG). We view this as an example of extensive bureaucracy.

While some competitors might still sell locally, a significant number of them aren’t legally compliant. To align with these regulations and continue serving you effectively, Enhanced Labs Australasia, which caters to countries in this hemisphere, has chosen to ship from Hong Kong. This city is one of the world’s largest shipping and financial centers, enabling us to maintain competitive costs and reduce shipping times, especially compared to direct importation from the USA. Rest assured, all our products are manufactured in the USA, uphold the same high quality, and undergo third-party testing by an independent US lab for assurance. Your understanding means a lot to us. If you have any further questions or need assistance, please reach out to us at hello@enhancedlabsaustralasia.com

Your tracking number will say ‘Pending’ until your order arrives in Australia and is scanned by AusPost. This typically takes 4-5 days from when you receive our dispatch notification.

Yes it will. You order will be shipped via AusPost as if it were sent locally from within Australia.

For Australian customers, we ship via tracked AusPost and end-to-end delivery takes around 5-10 business days. Don’t worry, you won’t have to pay any import or duty fees.

we offer shipping to New Zealand and Singapore.

Unfortunately, no. We ship from Hong Kong therefore there is no physical location where stock is held in Australia.

If you don’t like the taste or performance of one of our products, you may be entitled to a refund for a product you have purchased from Enhancedlab Australasia Online Store, visithttps://enhancedlabsaustralasia.com/Shipping And Returns to find out the terms and conditions for requesting a refund.

Enhancedlab Australasia Online Store has a return policy for all orders. You can find out all you need to know by visiting https://enhancedlabsaustralasia.com/Shipping And Returns

If you wish to refund an unopened product, you may be entitled to a full refund (minus the shipping cost) if claimed and returned within 60 days of purchase.

If you don’t like the flavor of the product, you may be entitled to a refund within 30 days of purchase. Visit https://enhancedlabsaustralasia.com/Shipping And Returns for more information on how you can obtain a refund, the terms and conditions, and other important information.